Legal

Infraster is IT Infrastructure Solution Company with an aim of providing the customer centric approach to our clients by integration of people, process and technologies. We just don’t improve the way you experience IT but we also partner with you on each step to discover and enjoy the potential behind it.

To ensure our Customer Centric Approach endures, we've made our legal information easily accessible. For questions related to these documents, please contact our Legal Department.

Infraster Solutions Pvt. Ltd.
Attn: Legal Department
B/9 Jyoti Bldg.
Gokhale Road
Thane (W)
Mumbai – 400 602
India
Email: legal@infraster.com

Master Services Agreement
A master services agreement is a legal binding contract entered into by us with our customers

Acceptable Use Policy
The AUP defines acceptable use of the Infraster services.

Service Level Agreements
Because availability is critical, our SLA is designed to protect customers against unscheduled outages. The SLA provides unsurpassed levels of availability with penalties for failure to comply.

Privacy Policy
Infraster has created this privacy statement that sets forth our information gathering, data security and dissemination practices.

We provide server management services for the servers with control panels like Cpanel, Plesk, Virtuozzo and Hosting Controller. For as low as $99 per server, you get unlimited support instances which means we will help you to resolve as many as issues on your server or perform different activities on your server. Along with support instances, you also get Free Bare Metal Backup for your server up to 50 GB. Bare Metal Backup is very useful for disaster recovery. If your server crashes due to some unavoidable issue, you can get the server restored in its original state from the latest backup which is placed in our backup server. If your server requires more storage for Bare Metal Backup, you can get more storage by paying additional charges for extra storage.

With Infraster’s unique way of migrating servers, we ensure seamless transfer of your data from one server to another server with minimum downtime even if you don’t have any control panel installed on either of the servers.An experienced Engineer monitors all phases of data migration including backup and restore. After copying data to the new server, verification is done to determine that data is accurately translated.

We will monitor basic services in this plan. The basic services include ping, http, smtp, uptime and cpu load monitoring. We may add another service to monitor in lieu of any of these pre-defined services. In case of a downtime, you will get an email alert so that you can act upon. Since we monitor the services for you, we take away the headache from you so that you can concentrate on your business. For as low as $10 per month, you can get your servers and services monitored. We monitor the servers and services every 5 minutes; hence you can get instant notifications on downtime of any server or services. If you have more than 5 services to monitor, you can opt for the Extended Server Monitoring Plan.